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Privacy Policy

​1. Introduction

Rivercity Picture Framers (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (https://www.rivercitypictureframers.co.nz/) or engage with us in other ways.

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2. Legislative Framework

We operate in compliance with the Privacy Act 2020, which includes 13 Information Privacy Principles regulating how personal information must be handled in New Zealand.

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3. Personal Information We Collect

We may collect the following types of personal information, where necessary for our services:

  • Contact information: name, email address, phone number, mailing address (e.g., when you request quotes or join our newsletter)

  • Usage data: automatically collected details like your IP address, browser type, pages viewed, session duration, etc.

  • Transaction data: details of orders or purchases from our online shop or framing services

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4. How We Collect Information

  • Directly from you: when you subscribe to our newsletter, request quotes, or submit forms.

  • Automatically: via cookies or similar tracking technologies used for analytics and website performance.

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5. Why We Collect Your Information

We use your personal information to:

  • Respond to inquiries and fulfill orders or service requests.

  • Send updates, newsletter content, or promotional offers (only with your consent).

  • Analyze website usage for improvement.

  • Comply with legal obligations.

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6. Cookies & Tracking Technologies

Our site may use cookies or similar technologies to enhance your experience and analyze usage. You can disable cookies in your browser, though doing so might affect site functionality.

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7. Disclosure to Third Parties

We may share personal information with third-party service providers (e.g., email platforms, analytics tools) who process information on our behalf. We do not sell or rent your personal data.

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8. Data Storage & Security

We retain your personal information only as long as needed for its purpose or as required by applicable laws. We protect data using reasonable physical, technical, and organizational measures. However, no system is completely secure.

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9. Cross-Border Transfers

If your information is processed or stored outside New Zealand, we ensure that those recipients are bound to uphold a comparable privacy standard, as required under Privacy Act 2020.

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10. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of any inaccuracies.

  • Understand how your information is used and disclosed.

  • Withdraw consent or opt out of communications at any time.

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11. Notifiable Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner in compliance with the Privacy Act 2020.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “last revised” date.

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13. Contact Us

If you have any questions, concerns, or want to exercise your privacy rights, please contact us:
Rivercity Picture Framers
196 Victoria Avenue, Whanganui 4500, New Zealand
Email: rivercitypictureframers@gmail.com
Phone: 06 345 3313

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Last updated: 20th of August, 2025

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